Frequently Asked Questions
It’s likely you’ll have lots of questions. We hope you’ll find some answers here, however if you need to ask anything else, please give us a call at: 01642 811060
Yes, we will always discuss care plans and suggested treatments with you (and your relatives if you wish). We are committed to providing the best care and before any member of staff examines or treats you, they will seek your permission or consent to do so.
If at any stage, you’re not able to consent, we’ll do what we think is in your best interests. Anything you’ve said previously about how you wish to be cared for and the views of other people important to you will be taken into account. Please feel free to discuss this with a member of the team.
Patients may be assisted by a family member/carer to the designated smoking area. Please not that staff will not be able to assist patients to the designated smoking area.
Our Outreach Nurse can offer some types of care, including administering medication, however, we don’t provide the generalist nursing care that you might get from your District Nurse or care agency. We do provide specialist care assessments and specific interventions which help relieve symptoms and avoid delays in essential care. We keep in close contact with the healthcare professionals involved in your care, e.g. GP or District Nurse.
We do not unfortunately provide respite care. You can view our page on making a referral for patients, families and carers to find out more about our referral criteria.
Our focus is on helping you live the best possible life through caring for you in a way that’s right for you. Everybody gets treated as an individual, whether it’s physical, mental or emotional support you need. We will support you to stay as independent as possible, for as long as possible.
Our Inpatient Unit is open every day of the year, the average length of stay is approximately 2 weeks but it’s dependent on your needs and what’s best for you.
Yes. If you are feeling worried or have any questions about our Inpatient Unit, our Outreach Nurse can help to answer your questions and talk to you about the information you have been given.
Yes. Our Outreach Nurse can talk to you about any concerns you may have about accessing hospice care. Your nurse will work really closely with you to work out what’s best for your needs. Your nurse can also help to sign post you to other support services, or other members of our team such as our Occupational Therapist, Social Worker or Physiotherapist who can help too.