MyCard Rewards

Collecting loyalty reward points

• Loyalty reward points are valid in all Teesside Hospice shops (excluding Teesside Hospice eBay store).
• Loyalty reward points are not rewarded for any fundraising activities, tombolas, raes or cash donations.
• Loyalty reward points will be added to your account after the first full £5 spent, 25 points for £5 and 5 points for every £1 thereafter. E.g. a purchase of £5.50 will earn you 25 loyalty points, a purchase of £6.50 will earn you 30 loyalty points and so forth.
• Loyalty reward points will be added to your account only at the time of purchase with a valid MyCard.
• In circumstances of failure of our electronic point of sale system, or any other system failure, points will not be added after the failure has been corrected.
• The limit to loyalty reward points earned before redeeming is 5,000 points, the equivalent to £50 spend. This is the maximum amount that will be saved to your account, at any one time.
• Any loyalty reward points held for more than 2 years may be subject for deletion

Redeeming loyalty reward points

• Loyalty reward points cannot be redeemed for cash.
• Loyalty reward points can be redeemed against stock in Teesside Hospice shops (including new goods).
• Loyalty reward points cannot be redeemed against any fundraising activities, tombolas, raffles etc. or any Teesside Hospice eBay store items.
• Only multiples of 500 points can be redeemed against purchases. This is the equivalent of £5.

MyCard Terms & Conditions

1. Teesside Hospice MyCard is operated by Teesside Hospice. Registered Charity No: 512875. Registered address: 1 Northgate Road, Linthorpe, Middlesbrough, TS5 5NW.
2. These terms & conditions govern the use of the MyCard and set out the terms between Teesside Hospice and you, the customer, relating to the loyalty reward points scheme.
3. To register for the MyCard, the applicant must complete in full the registration form before a MyCard can be issued and activated. By completing the form you confirm all details given are true and correct.
4. MyCard applicants must be over the age of 16 and reside in the UK.
5. Your MyCard is personal to you and therefore not transferrable.
6. MyCards issued remain the property of Teesside Hospice and must be surrendered or destroyed if we so request.
7. Any lost, stolen or damaged MyCards will be removed from the scheme upon notification to Teesside Hospice.
8. A new card will be issued upon request and must be activated at a Teesside Hospice shop in person, by you the customer.  Any unused reward points will be transferred to your new MyCard.
9. Teesside Hospice will not be held liable for any reward points used before notification request for a new card and before activation of the new card.
10. Teesside Hospice reserves the right to terminate any MyCard account and cancel any reward points for misuse of the card under these terms & conditions.
11. Teesside Hospice reserves the right to terminate any MyCard account which has not been used for a period of 12 months.
12. Any items returned and accepted by our standard returns policy, which were paid by loyalty reward points on your MyCard, will be refunded via a credit voucher to the amount of loyalty reward points used on the original purchase.
13. Teesside Hospice MyCard reserves the right to change or amend any of the above terms and conditions without warning.